Texas Roadhouse Gift Card Balance: How to Check It in Under a Minute
Maybe the card turned up while you were cleaning out a drawer, and now you want to know what is left on it. That surprise of finding money you forgot about is real, and checking takes about 30 seconds. Enter your card number and PIN at texasroadhouse.com/gift-cards , or use one of the three other ways below.
ROADHOUSE
Will your gift card cover the meal?
See what your card pays, and how much cash to bring for the tip.
Estimates only. Gift cards usually cannot be used for the tip, so plan to tip in cash. Tip is figured on your food and drink total.
How to Check Your Texas Roadhouse Gift Card Balance (4 Ways)
You have four free ways to check. Pick the one that fits where you are right now.
| Method | What You Need |
|---|---|
| Online | Card number and PIN |
| Phone | Card number and PIN |
| In Store | The card itself |
| Receipt | Your latest receipt |
Check Online at texasroadhouse.com/gift-cards (Fastest)
- Go to texasroadhouse.com/gift-cards.
- Find “Check Your Balance.”
- Enter the card number shown on the back of your card.
- Enter your PIN from under the scratch-off panel.
- Complete the security check if one appears.
- Click Check Balance.
- Your available balance should appear immediately.
Check by Phone
Call Texas Roadhouse Guest Relations at 1 (800) 839-7623 (1-800-TEX-ROAD).
A team member can help with your balance, a damaged PIN, or questions about a lost card. You can also use the service number printed on your card.
Check In Store at Any U.S. Location
Give your gift card to the server or cashier. They can scan the card or manually enter the card number to check the remaining balance.
You can also use the available balance toward the same meal.
Check Using Your Most Recent Receipt
If you recently used your Texas Roadhouse gift card, check the bottom of your latest receipt. The remaining gift card balance may be printed there.
This is useful when the card has not been used since that receipt was issued.
Where to Find Your Card Number and PIN
Turn the card over. The card number runs 16 to 19 digits and is printed on the back. The PIN sits under a silver scratch-off panel, the small box with black wavy lines.
Card Number
Look on the back of your card for the 16 to 19 digit card number.
PIN Location
The PIN is hidden beneath the silver scratch-off panel with black wavy lines. Carefully peel or scratch it off with a coin or your fingernail.
Protect the PIN
Do not use a knife or anything sharp to remove the scratch-off panel. It can gouge the numbers and leave you unable to check your balance online.
Guest Relations can help you with the next steps.
Physical Gift Card vs. eGift Card
Both types check the same way, because both run through the same CashStar page.
Physical Gift Card
A physical card holds the number and PIN on the back, under the scratch-off panel.
eGift Card
An eGift card arrives by email. If you do not see it, look in your spam, junk, or promotions folder. Your number and PIN are inside that email, and you check them the same way.
Whether your card is physical or digital, the balance-checking process is essentially the same.
Card Amounts and Where the Card Works
Gift cards come in set amounts up to $100, and personalized cards let you choose a custom value. The exact choices depend on where you buy.
Choose Your Amount
Gift cards are available in set amounts up to $100. Personalized cards may also allow you to select a custom value.
Where the Card Works
The official card terms say the card can be redeemed at these participating restaurant brands in the U.S. and Puerto Rico.
Gift Card Rules That Affect Your Balance
Understanding the rules behind your Texas Roadhouse gift card can help you know how your balance works, what happens when the card is lost, and when a remaining balance may be eligible for a cash refund.
No Fees and No Expiration Date
Texas Roadhouse gift cards have no purchase or service fees, so the full value goes toward your meal. They also do not expire. Under federal law, the Credit CARD Act of 2009, money on a gift card cannot expire for at least five years from the day it was bought or last loaded. The Federal Trade Commission states the same rule at ftc.gov. Many states go further and ban expiration outright.
Can You Reload a Texas Roadhouse Gift Card?
No. You cannot add money to a card once you have it. When the balance reaches zero, you buy a new card if you want more.
Can You Get Cash Back for the Balance?
No, in most cases. The card works like cash toward your bill, but you cannot trade it for cash. Some states do require a cash refund once the balance drops below a set amount. In California, for example, state law requires a cash payout for balances under $10. Check your state consumer protection office to see if a rule like this applies to you.
Lost, Stolen, or Damaged Card
Texas Roadhouse is not responsible for lost or stolen cards, the same as cash. Even so, they may help. Use the contact form at texasroadhouse.com/contact-us, choose Gift Cards as the topic, and send your card details with proof of purchase. Keep your receipt or order email, because a replacement is unlikely without it.
Balance Not Showing or Looks Wrong? Try This
If your gift card balance looks incorrect, follow these simple checks before contacting support. Most balance issues can be resolved quickly.
Card Shows $0 or “Card Not Found”
A fresh card can take a few hours to turn on. Enter the number with no spaces and check the PIN again.
The Balance Looks Low
A pending order can hold part of your money for a short time, and a recent return can take a few days to post back.
Security Check Keeps Looping
Finish it fully before you click, and refresh the page if the security check freezes.
You Think a Charge Is Wrong
There is no online history for a card, so call Guest Relations at 1 (800) 839 7623 with your receipts.
Never Pay Someone Who Asks for a Gift Card
The FTC warns that no real business or government office will ask you to pay with a gift card. Never read your card number or PIN to someone who calls or texts you first. If a card is drained, report it to Texas Roadhouse and file a report at reportfraud.ftc.gov.
Quick Answers
Find straightforward answers to common questions about using, checking, and protecting your Texas Roadhouse gift card.
How do I use a Texas Roadhouse gift card?
Give it to your server or cashier, and it comes off your bill like cash.
Who accepts Texas Roadhouse gift cards?
Texas Roadhouse, Bubba's 33, and Jaggers restaurants in the U.S. and Puerto Rico. Not outside restaurants or delivery apps.
What number do I call about my balance?
Call Guest Relations at 1 (800) 839 7623, also dialed as 1 800 TEX ROAD. The official terms also point you to texasroadhouse.com to check online.
Do the cards expire?
No. Federal law protects the money for at least five years, and many states ban expiration.
Can I see who spent the money on my card?
There is no online history. Call Guest Relations with your receipts if a charge looks wrong.
